What is Business Process Improvement and How Does it Work?

business process improvement

The world is undergoing great change, and many companies are struggling to stay competitive. With millions of dollars lost in profit each year, business leaders are focusing on how they can make their company more successful.

How can businesses do that? One way is to look for areas where improvement can be made.

Successful businesses will embrace innovative ways of doing things like Business Process Improvement or BPI – a strategy to increase the efficiency and effectiveness of a company.

This article will cover how business process improvement works, the benefits of business process improvement, and how you can implement it in your company.

What is Business Process Improvement?

Business Process Improvement is a set of principles and methodologies that can be used to identify and address process problems in any business. It enables organizations to work smarter by reducing the time it takes for an employee to do their job, reducing the frequency of defects, reducing human errors, and increasing customer satisfaction.

Improvements can come from a number of different approaches, such as creating a new workflow or updating old software.

Here are some benefits of improving your business processes:

  • Create a more efficient system by eliminating waste while improving product quality. This results in higher customer satisfaction.
  • Reduce the amount of time it takes to complete tasks by streamlining and standardizing the system. Your employees will have a sense of consistency within the company and find that there are fewer errors when following a streamlined system. 
  • A company that has better, more efficient processes will experience higher customer satisfaction, lower costs, and increased productivity. 

How to have a successful business process improvement?

Improving the business process includes re-engineering or redesigning process steps, reduction of cycle time, elimination of waste, standardization of practices and tools, and improved customer experience through proactive service.

Here’s a short guide that you can follow:

1. Identify problems

What needs to change inside your company? 

A good way to start this process is by analyzing all of your internal processes and finding areas that can use improvement. 

Look at where your customers are dissatisfied or where you are shelling out high expenses. Once you’ve identified existing problems, you can then pinpoint the areas that you need to improve.

For example, if you cannot meet or just shy away from the deadline set by your customer, perhaps it’s time to look for more employees or invest in equipment that will help you lessen the time it takes to finish a product.

Ask your employees for feedback on what your business can do better. Since they are the ones handling the business for you, they may know what’s lacking and can point you in the right direction.

Once you know the areas of concern in your business, you can then start plotting your strategy to improve them.

You can gather data from the process by recording time spent on each task and any errors, problems, bottlenecks, or other issues that may arise. This information will help determine how to improve the process.

Once you have analyzed this data, come up with a plan to reduce steps in the process and eliminate unnecessary tasks.

2. Create a strategy

Dealing with problems in business is not a quick decision done overnight. It needs to be strategic to make sure that the effects are long-term. 

A common mistake is when companies try to improve employees’ productivity by monitoring their daily work activities. The productivity may slightly increase but the overall effect will most likely be negative as it makes employees trust the company less which then leads to low morale in the workplace.

Create a plan for how to implement the changes and keep out for the possible issues that may arise. Plot out your action plan and create steps to ensure that your strategy accounts for the possible negative issues so you know what’s coming before they happen.

Your business may need constant improvement, including customer service, employee training, and back-end organization. Improving what is already in place for these processes can help businesses succeed. 

3. Implement and analyze results

During the implementation of new processes, ensure that your goals are aligned with all members of the organization. 

As always, make sure to review the results and see whether your changes result in positive effects.

Ask your employees, management leaders, and even customers to see how it affected them. Check out your monthly reports and look for stagnant results or gaps. You’ll be able to understand what needs changing once you get the bigger picture. 

Check where resources need to be shifted and be prepared to make more adjustments as this may be a long process at first. The rewards once you’re able to understand how to make things more efficient will really help your overall business performance.

Business Process Improvement Methodologies

There are various management methodologies that you can use for your business. You don’t have to focus on just one, you may also adopt some ideas from other methodologies as long as you focus on what your goals for improvements are.

To give you an idea, here are some business methodologies that you can use to improve your business process.

Six Sigma

Six-sigma is a management strategy that improves quality by reducing the number of defects in a process. A defect has been defined as anything that does not meet customer expectations. This strategy can help organizations achieve this balance while maintaining a focus on customer needs.

Lean management

Lean management focuses on continuous improvements, reducing time spent on unnecessary operations, and maximizing productivity within the organization. It also aims to produce the most products with the least amount of waste.

Agile management

The agile management system relies on collaborative leadership and a culture of continuous improvement to achieve success in today’s demanding business environment. This system breaks down project requirements into smaller ones so they are more manageable for the team involved. It also focuses on transparency and collaboration in decision-making, including the customers.


The benefits from business process improvement will be seen both internally and externally.

An efficient business process comes with fewer expenses, lower costs while having increased profitability, and better customer experience. While many companies are moving towards this goal of better processes, few have actually achieved it for their long-term success.

If you’re looking for help on how to improve your business processes, feel free to contact us and we’ll reach out to you shortly.

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